Experienced Customer Experience Representative (CX) - Seasonal Full-Time Opportunity at arenaflex

At arenaflex, we're passionate about creating a seamless and exceptional customer experience that resonates with our brand's values and mission. As a leading omni-channel mountain brand, we're committed to designing, developing, and selling beautiful, functional, and innovative apparel, footwear, and accessories that inspire a love for the mountain lifestyle. With headquarters in Jackson, Wyoming, we draw inspiration from the surrounding Teton Range and offer our products through arenaflex.com, catalog, B2B, and our Mountain Studio retail locations. Our team at arenaflex is dedicated to being responsible stewards of the resources that provide our mountain lifestyle. We're proud partners of Protect Our Winters and the Conservation Alliance, and we strive to operate our workplaces responsibly. We believe that outside is the best side, and we're committed to helping enable access for all people, regardless of their background, ability, or identity.

About the Role

We're seeking an experienced Customer Experience Representative (CX) to join our team on a seasonal, full-time basis. As a CX Representative, you'll provide exceptional customer service via phone and email ticketing systems, leveraging your expert product knowledge and passion to deliver an unforgettable experience. You'll collaborate daily with our distribution centers and customers, who are eager to share their experiences with you. The ideal candidate will have a positive attitude, thrive in a team environment, excel in tough conversations, and be enthusiastic about providing the best customer experience possible.

Responsibilities

As a Customer Experience Representative (CX) at arenaflex, you'll be responsible for:

• Communicating daily via phone, email, and chat with customers and coworkers
• Actively managing the customer support conversation queue
• Effectively answering customer inquiries in a timely manner and within required KPIs
• Understanding and articulating arenaflex product information and processes with ease
• Upholding agent performance standards in Gladly accordingly

Skills and Experience

To succeed in this role, you'll need:

• A high school diploma or equivalent, with a college degree preferred
• Intermediate computer and typing skills, with proficiency in Google Workspace and Microsoft Products preferred
• Previous experience in customer service, with outdoor apparel/apparel knowledge a plus
• Excellent communication skills and a positive attitude
• Versatility, demonstrated initiative, and the ability to collaborate with a team
• Attention to detail and strong organizational skills

Benefits and Perks

As a seasonal Customer Experience Representative (CX) at arenaflex, you'll enjoy:

• A starting wage of $18/hour
• Flexible scheduling, with 30-40 hours per week after an initial 2-week training period
• Holiday hours required, with holiday pay and paid sick time
• A seasonal role available through March 2026
• Gear Test credit
• A Stio WFH equipment package for seasonal employees

What We Offer

At arenaflex, we're committed to creating a culture that values inclusion, diversity, and employee well-being. We offer a range of benefits and perks, including:

• A comprehensive training program to help you develop your skills and expertise
• Opportunities for career growth and advancement
• A collaborative and dynamic work environment
• A commitment to work-life balance and flexibility
• A range of employee benefits, including health insurance, retirement plans, and more

How to Apply

If you're passionate about delivering exceptional customer experiences and share our commitment to the mountain lifestyle, we encourage you to apply for this seasonal, full-time opportunity at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information].

Equal Opportunity Employer

arenaflex is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans, and individuals with disabilities. We're committed to creating a diverse and inclusive workplace that values and celebrates the unique perspectives and experiences of our employees. Apply for this job