Experienced Customer Service and Technical Support Advisor - Hybrid

At arenaflex, we're passionate about delivering exceptional customer experiences and empowering our team members to grow their careers. As an Experienced Customer Service and Technical Support Advisor - Hybrid, you'll play a vital role in supporting our clients' customers with diabetic medical device products and services. If you're a people person with a knack for problem-solving and a passion for learning, we'd love to hear from you!

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping businesses build strong relationships with their customers. Our team is passionate about delivering exceptional service and creating a positive impact on our clients' customers. We're committed to fostering a culture of innovation, collaboration, and growth, and we're excited to welcome talented individuals like you to our team.

Job Summary

As an Experienced Customer Service and Technical Support Advisor - Hybrid, you'll be responsible for providing exceptional customer service and technical support to our clients' customers. You'll work closely with our team to resolve customer inquiries, troubleshoot issues, and provide solutions that meet their needs. This is a full-time, hybrid role, with a mix of on-site and remote work, based on performance.

Key Responsibilities

* Provide exceptional customer service and technical support to our clients' customers, responding to inquiries and resolving issues in a timely and professional manner

• Troubleshoot technical issues and provide solutions that meet customer needs
• Collaborate with our team to resolve complex customer issues and provide creative solutions
• Develop and maintain a deep understanding of our clients' products and services, including diabetic medical device products and services
• Work closely with our training team to stay up-to-date on new products, services, and technologies
• Participate in ongoing training and development to improve skills and knowledge
• Meet or exceed performance targets, including customer satisfaction, first-call resolution, and average handle time
• Collaborate with our quality team to identify areas for improvement and implement process changes
• Participate in quality assurance activities, including call monitoring and coaching

Requirements

* At least 18 years or older

• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite initially, and then move to a hybrid schedule, based on performance
• Able to work a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
• Experience with diabetes, medical background, exposure to medical terms, preferred

Preferred Qualifications

* Previous experience in a customer service or technical support role

• Experience working with diabetic medical device products and services
• Experience with quality assurance and quality control processes
• Experience with training and development programs
• Experience working in a fast-paced, dynamic environment

Work Environment

* This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

• The role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements:

+ Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings. + You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work hours.

Benefits

* $17.00 per hour, starting pay rate

• Monthly performance-based incentives, potential
• Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office
• Position as a arenaflex employee (not an independent contractor)
• Paid Vacation
• Pay options to meet your needs:

+ Daily Pay + Bi-Weekly Pay + Direct Deposit + Pay Cards

• Health Benefits for you and your family, including medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Employee Assistance Program
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people
• Career advancement

How to Apply

If you're a motivated and customer-focused individual with a passion for learning and growth, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! Apply for this job