Experienced Full Stack Customer Operations Specialist – Auto Claims Billing and Revenue Recovery
At arenaflex, we're dedicated to helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. For over 25 years, we've been at the forefront of specialized claims management, powered by people and driven by technology. If you're looking for a collaborative and diverse culture with a great work/life balance, look no further.
About arenaflex
arenaflex is a leading provider of specialized claims management services, helping healthcare providers recover revenue to enhance patient care. Our team of experts is passionate about delivering exceptional results, and we're committed to creating a work environment that's inclusive, supportive, and empowering.
Perks of Working at arenaflex
* We offer paid training and incentive plans to help you grow your career
- Our comprehensive benefits package includes medical, dental, vision, and life insurance, available from the first day of employment
- Enjoy excellent work/life balance, with 12 paid holidays and generous paid time off
- Our Employee Resource Groups build community and foster a culture of belonging and inclusion
- We match 401(k) contributions to help you plan for your future
- Celebrate career growth opportunities and learning benefits that will help you succeed
- Experience a culture that values diversity, equity, and inclusion
The Role: Customer Operations (Auto Claims)
As an Auto Claims billing specialist at arenaflex, you will make high-volume, outbound calls to investigate, bill, and maximize payments on medical claims to insurance companies, on behalf of our clients (hospitals and medical providers). Your day will be filled with investigating and researching details of an auto accident to determine who the payer will be. This will require a high volume of outbound calls to patients, insurance company representatives, and attorneys. Once confirmed, you will submit the bills and proper documentation to the insurance company, ensuring maximized payments to our clients (medical providers). If the bills aren't paid correctly, you will determine follow-up steps and resubmit bills for additional payment. You will also contribute to your team with various denial reports, audits, and overall support.
Training and Support
Our comprehensive training begins on your first day and lasts 8-10 business days. It is led by instructors and incorporates interactive discussions and hands-on activities to accommodate diverse learning preferences. Success starts with training, and that's why we ask all new team members to be fully present each day, participate actively, and remain on camera. You'll have access to a robust knowledgebase for continued reference in your role, and visibility to your individual performance metrics enables you to set goals. Our involved management team will support your productivity metrics, and computers and necessary work equipment are provided.
Requirements for Success
To succeed in this role, you'll need:
- A working knowledge of Microsoft Office (Word, Excel, Outlook)
- Technical proficiency to work on multiple computer screens and software applications simultaneously
- Strong performance in a fast-paced environment with productivity metrics
- Ability to remain organized while multi-tasking
- Critical thinking and problem-solving skills to find effective and efficient solutions
- Clear communication skills, both verbally and in writing
- Ability to work independently and as part of a team
- Experience with Coordination of Benefits and a general understanding of insurance billing (a plus, but not required)
Work at Home Requirements
To work from home, you'll need:
- A private, distraction-free environment to work from in your home
- On-Camera Presence: Being on camera is an essential part of our culture, helping build trust, support collaboration, and strengthen team connections
- A secure internet connection
- Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads
- A workspace area that accommodates all workstation equipment and related materials and provides adequate surface area to be productive
Must Reside in the United States
You must reside in one of the following states:
- Alabama
- Arkansas
- Delaware
- Florida
- Georgia
- Iowa
- Indiana
- Kansas
- Kentucky
- Louisiana
- Maryland
- Massachusetts
- Maine
- Michigan
- Minnesota
- Missouri
- Mississippi
- Montana
- North Carolina
- Nebraska
- New Hampshire
- Ohio
- Oklahoma
- Pennsylvania
- Rhode Island
- South Carolina
- Tennessee
- Texas
- Virginia
- Wisconsin
- West Virginia
Equal Opportunity Employer
arenaflex is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
How to Apply
If you're passionate about delivering exceptional results and making a difference in the lives of healthcare providers, apply to this role today. We can't wait to hear from you! Apply for this job