Experienced Full Stack Senior Director, Chief of Staff to Chief Information and Customer Officer – Strategic Planning, Vendor Management, and Leadership Support

At arenaflex, we're pushing the boundaries of technology to create effortless networking experiences that enable all of us to advance. With over 50,000 customers globally trusting our end-to-end, cloud-driven networking solutions, we're committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. As a global networking leader, we're seeking an experienced and results-driven Senior Director, Chief of Staff to our Chief Information and Customer Officer. This leadership role entails spearheading the Office of the CICO with key responsibilities around Program Portfolio Management, Vendor Management, and annual/strategic planning business alignment. If you possess a strong sense of ownership, deep knowledge of planning practices business operations, and broad PMO and leadership experience, we encourage you to apply.

The Role

As the Senior Director, Chief of Staff to our Chief Information and Customer Officer, you will be responsible for:

Strategic Planning and Execution:

* Working closely with the CICO and their Leadership team to implement strategic initiatives and long-term goals

• Owning IT Portfolio management and collaborating with IT leadership to align projects and initiatives with the organization's overall business objectives
• Refining intake strategy and prioritization framework to ensure we are solving the right problems, in the right order that will drive the highest value and impact to business
• Maturing reporting/dashboards to report on technology portfolio health, projects, vendors, and financials
• Managing and mentoring the PMO team, ensuring optimal performance and professional development and a focus on achieving business outcomes
• Overseeing and managing complex projects, ensuring they are delivered on time, within scope, and within budget
• Defining and deploying PMO process standards improvements that enhance and streamline planning and management of programs and projects against objectives, maintain stakeholder alignment and communications, and proactively manage risk to quality and schedule performance
• Driving the organization's adoption of Agile methodology, to accelerate value delivery and focus on continuous collaboration, execution, and iterative delivery
• Working in close partnership with IT leadership team, drive the adoption of the Product Operating Model within IT: Drive the definition and implementation of the products with IT, and adoption of associated metrics (OKR metrics, DORA metrics etc.) to gauge adoption, maturity

Vendor and Budget Management:

* Developing framework and processes for comprehensive Vendor Management practices (selection, and ongoing SaaS/SW Spend Management, ongoing performance assessment)

• Fostering strong relationships with vendors to ensure effective service delivery and value for the organization
• Partnering closely with Finance team to manage the budget for the entire CICO organization
• Monitoring expenses, tracking cost savings, and optimizing spending to achieve financial goals

Leadership Support:

* Providing direct support to the CICO, assisting with decision-making, priority setting, and daily operations

• Acting as a trusted advisor to the CICO, offering insights and recommendations on key organization matters
• Partnering with the CICO and SVP of Service Delivery to define approach, metrics, and cadence for building a customer success motion within the company
• Working with the CICO to run QBR's and cross-functional reporting for stakeholders
• Taking lead on ad-hoc initiatives such as MA Due diligence/Integration planning
• Helping build and manage the operating system for the organization: Portfolio reviews, Operational reviews, Quarterly All-hands meetings, Team outings/events etc.
• Helping prepare and deliver presentations, reports, and updates to communicate Global Business Technology strategies, initiatives, and progress to stakeholders and executive leadership

Qualifications:

* 12+ years' experience in technology strategic planning and budgeting spanning the entire organization portfolio management using various methodologies

• Experience driving Agile/Scrum transformation and adoption of Product Operating Model within IT
• Strong strategic thinking and financial acumen with a track record of successfully executing IT initiatives aligned with business and financial objectives
• Strong understanding of IT systems, infrastructure, and software development processes
• Track record of establishing credibility with senior executives and technical and non-technical team members
• Unrelenting focus on results and problem-solving; you see a problem and provide thoughtful solutions
• Adaptive in the face of change, iterative in your designing process, and consider feedback or failure as motivation to learn and grow
• Results-oriented with a demonstrated sense of urgency to drive multiple projects to successful completion
• Influencing skills - ability to communicate effectively and work with staff at all levels and across departments
• Experience recruiting, mentoring, and managing a team of skilled program/project management professionals, while creating a collaborative and innovative work environment
• Broader Operations experience outside of IT: In Services, Support, Customer success would be a huge plus

Why Join arenaflex?

* We're a global networking leader with over 50,000 customers globally trusting our end-to-end, cloud-driven networking solutions

• We're committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them
• We offer a dynamic and collaborative work environment with opportunities for growth and development
• We provide competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off
• We're committed to giving back to our communities through volunteer programs and charitable donations

How to Apply

If you're a results-driven and strategic thinker with a passion for technology and leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace that values and respects the contributions of all employees, regardless of their background, culture, or identity. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and empowered to contribute their best work.

Disclaimer

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