Experienced Customer Success Engineer – Observability and Data Pipeline Transformation

At arenaflex, we're not just building a company – we're crafting a community that thrives on innovation, collaboration, and a passion for putting customers first. As a remote-first organization, we empower our employees to do their best work, wherever they are. We're growing rapidly, and we're looking for a talented Customer Success Engineer to join our team in Singapore.

Why You'll Love This Role

As a Customer Success Engineer at arenaflex, you'll be a trusted advisor for our customers, driving the entire Customer Success lifecycle from onboarding to expansion. You'll become the go-to expert for our customers as they build out observability pipelines to transform data in their organization. You'll establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.

As An Active Member Of Our Team, You Will…

* Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion

• Become the trusted arenaflex expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the arenaflex sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with arenaflex to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It – We Want It

* Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value

• A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Loves talking to customers and solving problems
• Experience working remotely
• Fluent speaking and writing skills in English
• Willingness to travel as needed (up to 25%)
• You live in Singapore

Bring Your Whole Self

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Why arenaflex?

* We're a serious company that doesn't take itself too seriously – we're passionate about putting customers first and having fun along the way.

• We're a remote-first company that empowers our employees to do their best work, wherever they are.
• We're growing rapidly and looking for collaborative, curious, and motivated team members who are passionate about customer success.
• We're a community that thrives on innovation, collaboration, and a passion for putting customers first.

Ready to Join the arenaflex Herd?

If you're passionate about customer success, have a customers-first mindset, and are looking for a challenging and rewarding role, we want to hear from you. Learn more about our company culture and values at arenaflex.io/about-us. Apply now to become a part of our team and start making a difference in the lives of our customers.

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