Experienced Customer Service Representative – Healthcare Industry

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming healthcare. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

About the Role

We're seeking an experienced Customer Service Representative to join our team in a fully remote position within the central time zone. As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our members, providers, physicians, and hospitals. You'll be responsible for answering questions, resolving issues, and providing information to our customers, all while maintaining a high level of professionalism and empathy.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering questions and resolving issues based on incoming calls from providers
• Researching issues using multiple applications to assist providers
• Providing customers with related information to answer unasked questions, such as additional plan details, benefit plan details, provider self-service tools, etc.
• Maintaining department-established performance metrics at a meets or exceeds expectations level
• Working together as a team and applying the arenaflex Core Values in day-to-day operations
• Creating a Differentiated Service Experience
• Demonstrating Service Discipline

Training and Onboarding

Our training program is designed to equip you with the knowledge and skills you need to succeed in this role. You'll undergo a comprehensive 9-week training program, followed by an additional 12 weeks of claims training. Our virtual training program is conducted Monday through Friday, 8:00 am to 5:00 pm CST.

Permanent Schedule

Once you've completed your training, you'll work a permanent schedule of Monday through Friday, 8:10 am to 4:40 pm.

Requirements

To be successful in this role, you'll need:

• Customer service experience in a transaction-based environment, such as a call center or retail location
• Strong communication and problem-solving skills
• Strong computer navigation and typing skills
• Ability to manage multiple tasks in a transaction/high volume-based environment
• Familiarity with Microsoft Office products
• Excellent customer service and critical thinking skills
• Ability to work independently and be comfortable with virtual training and communication methods
• Secure, private home office location where PHI/PII information is not visible or overheard by others
• High-speed internet access (100 mbps or higher) and consistent, reliable connection
• Home office location must be set up with a direct connection to the router (Wi-Fi is not allowed)

Education

A High School diploma, G.E.D., or equivalent experience is required.

Anticipated Weekly Hours

You'll work 40 hours per week.

Time Type

This is a full-time position.

Pay Range

The typical pay range for this role is $17.00 - $28.46 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.

Benefits

At arenaflex, we take pride in our comprehensive and competitive mix of pay and benefits. We invest in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our great benefits include:

• Affordable medical plan options
• A 401(k) plan (including matching company contributions)
• An employee stock purchase plan
• No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

Why Join arenaflex?

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we're committed to fostering a workplace where every colleague feels valued and that they belong. We're a company that cares about our colleagues and their families, and we're dedicated to helping them be the healthiest they can be.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, providers, physicians, and hospitals, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and be part of a company that's transforming healthcare.

Application Deadline

We anticipate the application window for this opening will close on 09/01/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply to this job Apply for this job