Experienced Customer Success Manager – Restaurant Operations and B2B SaaS Product Expert

At arenaflex, we're revolutionizing the way restaurants and foodservice operators manage their operations, and we're looking for a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll be responsible for driving successful adoption and retention of our suite of back-of-house platforms, serving the world's top restaurant and foodservice operators.

About arenaflex

arenaflex is a leading provider of software solutions to the food industry, with a platform that's used by over 150,000 locations across 100+ countries. Our customers, including Chipotle, Culver's, Domino's, Dunkin', Five Guys, and P.F. Chang's, rely on our top-ranked platform to manage inventory, staff scheduling, learning and development, food safety, operational tasks, and audits. Our mission is to improve the way work gets done in the field, ensuring that every location operates like the best location.

What you'll do as a Customer Success Manager

As a Customer Success Manager at arenaflex, you'll be responsible for driving successful adoption and retention of our products within your portfolio of customers. Your key responsibilities will include:

• Becoming an expert on the value of arenaflex platforms, so you can provide credible guidance on how best to apply the tool to your customers' specific operational processes and business challenges.
• Using a consultative approach, helping customers optimize product value by teaching them how to leverage new or unused features.
• Managing the ongoing customer relationship to encourage growth, expansion, and loyalty.
• Identifying new opportunities to expand arenaflex to support additional work processes or departments within the customer's business.
• Tracking and closing renewal business.
• Advocating for customers internally by collaborating with our Product team to translate customer feedback into product requirements.
• "Priming the pump" for customer case studies, quotes, and testimonials by identifying advocates and sharing great stories with our Marketing team.

What we're looking for

We're looking for a seasoned Customer Success Manager who is an excellent 'explainer', organized, and process-oriented. You should enjoy uncovering opportunities to improve efficiency for yourself, your customers, and your team. You should be focused, action-oriented, and always anticipating next steps, with a natural ability to create urgency without being annoying. You should be able to create the optimal balance between speed, accuracy, and quality in the work you deliver.

Essential Qualifications

* 2-4 years of experience in Customer Success or Account Management supporting a B2B SaaS product.

• Bachelor's Degree.
• Strong communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Experience managing restaurant operations is a plus.
• Experience with Salesforce, Catalyst, Google Apps, and other industry-standard tools is a plus.

Nice to haves

* Experience working with a distributed team.

• Experience supporting restaurant, convenience store, or grocery industry verticals.
• Experience with data analysis and reporting.

What you'll get

As a Customer Success Manager at arenaflex, you'll join a mission-driven team of diverse backgrounds with a strong company culture. You'll enjoy:

• Competitive pay.
• Flexible PTO.
• Paid company holidays.
• Yearly team off-sites.
• International travel opportunities.
• Medical, dental, and vision benefits (FSA, HSA & HRA options).
• Basic & Voluntary Life Insurance.
• 401k employer match.
• Wellness benefits (Headspace, Headspace+).
• Commuter benefits.
• Work in an open environment on solutions that are reshaping the way businesses operate.
• Fun team events.
• Ability to have a big impact.
• 10 weeks of paid parental leave.
• Fitness reimbursement.
• Learning & development funds.

Equal Employment Opportunity Statement

At arenaflex, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply. Even if you don't meet all the qualifications, we believe unique experiences and perspectives make us a stronger team. Join us in our mission to provide the best software solutions to the food industry. Apply for this job