Experienced Junior Customer Success Manager - DACH Region

At arenaflex, we are excited to offer a fantastic opportunity for you to join our newly established Customer Growth team. Are you a proactive, results-driven professional ready to help grow our customer base through strategic upsell and cross-sell initiatives?

Your Opportunity

As part of the Customer Growth team, your mission is to drive growth within our existing customer base by proactively engaging with customers in the midmarket segments. In this strategic role, you will identify upsell and cross-sell opportunities—particularly with arenaflex’s alternative payment methods (APMs) and new product offerings. You’ll play a crucial role in helping customers expand their use of arenaflex’s products, enabling their business growth and driving revenue for arenaflex while positioning us as a trusted partner in their success.

Your Responsibilities:

* Drive proactive engagement with mid-market customers to introduce and upsell new products like arenaflex’s innovative payment solutions, business accounts, and other relevant offerings.

• Build strong relationships with customers, positioning arenaflex as a partner in their business growth.
• Identify upsell and cross-sell opportunities by understanding each customer’s unique needs and introducing relevant solutions.
• Collaborate cross-functionally with Customer Success, Product, and Support teams to align on customer growth strategies and ensure seamless handovers.
• Utilize CRM insights to create personalized recommendations for customer growth and increased product adoption.
• Set and achieve ambitious growth targets by expanding the range of arenaflex products and services each customer utilizes.

What We’re Looking For:

* A growth-oriented professional with a proactive mindset who excels at identifying and presenting opportunities that align with both customer and company goals.

• 3+ years of experience in Customer Growth, Business Development, or a related commercial role, ideally within a SaaS or fintech environment.
• Proven ability to upsell and cross-sell products, with a strong track record of achieving and exceeding growth targets.
• Excellent relationship-building skills, with the ability to communicate effectively with customers and internal teams.
• A proactive mindset, with the ability to anticipate customer needs and present solutions that drive both customer and company growth.
• Experience with CRM tools (e.g., Salesforce, HubSpot) to manage your pipeline and track customer interactions.
• A passion for growth and a customer-first approach to finding solutions.
• Fluency in German and English is required.

What We Offer:

* The opportunity to be part of a newly formed, high-impact Customer Growth team driving arenaflex’s growth in key customer segments.

• A fast-paced, dynamic working environment with clear paths for professional development.
• A collaborative team culture where your contributions directly impact arenaflex’s success and our customers' growth.
• The chance to work with some of the most innovative customers in the market, helping them achieve their business goals.

Why Join arenaflex?

At arenaflex, we believe in empowering our employees to grow and thrive in their careers. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We offer a dynamic and supportive work environment that encourages creativity, experimentation, and continuous learning.

Career Growth Opportunities:

As a Junior Customer Success Manager at arenaflex, you will have the opportunity to develop your skills and expertise in customer growth, business development, and relationship-building. You will work closely with our experienced Customer Success team to drive growth and revenue for our customers, while also contributing to the development of our company's strategic initiatives.

Learning Benefits:

At arenaflex, we are committed to providing our employees with the training and resources they need to succeed in their roles. You will have access to a range of learning opportunities, including:

• Regular training sessions and workshops on customer growth, business development, and relationship-building.
• Mentorship programs that pair you with experienced professionals in the industry.
• Opportunities to attend industry conferences and events to stay up-to-date on the latest trends and best practices.

Work Environment and Company Culture:

arenaflex is a fast-paced and dynamic company that values innovation, creativity, and collaboration. Our office is located in a modern and stylish building, with a relaxed and open atmosphere that encourages creativity and productivity. We offer a range of benefits and perks, including:

• Flexible working hours and remote work options.
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Access to a range of employee discounts and perks, including gym memberships, meal delivery services, and more.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including a salary, bonuses, and benefits. We also offer a range of perks and benefits, including:

• A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Access to a range of employee discounts and perks, including gym memberships, meal delivery services, and more.
• Opportunities for professional development and career growth.

Conclusion:

If you are a proactive, results-driven professional with a passion for growth and customer-centricity, we encourage you to apply for this exciting opportunity to join our Customer Growth team at arenaflex. As a Junior Customer Success Manager, you will have the opportunity to drive growth and revenue for our customers, while also contributing to the development of our company's strategic initiatives. We offer a dynamic and supportive work environment that encourages creativity, experimentation, and continuous learning. Apply now to take the first step in your career journey with arenaflex! Apply for this job