Senior Customer Success Manager UK – Drive Customer Delight and Growth at arenaflex

At arenaflex, we're a global SaaS technology company revolutionizing the influencer marketing landscape with our cutting-edge data-driven platform. Our mission is to empower marketers to optimize their investments, streamline campaigns, and scale programs with precision and ease. As a Senior Customer Success Manager UK, you'll play a pivotal role in ensuring our clients achieve their influencer program goals, fostering a culture of mutual success, and driving growth for our business.

About arenaflex

arenaflex is a remote-first company with a global presence, operating from offices in San Francisco, New York, Boston, Paris, and London. Our team is comprised of kind, driven, and respectful humans from around the world, united by a shared commitment to our core values:

• Trust: We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
• Diversity: Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
• Value: Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
• Ownership: We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.
• Mutual success: We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.

Job Summary

As a Senior Customer Success Manager UK, you'll partner with our clients to optimize the implementation and adoption of arenaflex, enabling teams to achieve their influencer program goals. You'll make our customers real fans of our technology by delivering a best-in-class experience at every touchpoint.

Responsibilities

* Establish tailored onboarding and training plans for new enterprise clients in EMEA to ensure they learn, adopt, and are successful at the onset with the arenaflex product. This includes specific coaching and use case analysis.

• Determine critical measures for success for clients' influencer programs to ensure there are quantitative and qualitative ways to measure progress.
• Leverage knowledge of current important program gaps to elevate and highlight the arenaflex product in addition to strategic program goals.
• Monitor and address adoption and usage for clients in the EMEA region.
• Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth.

Qualifications

* 7+ years of experience as a customer success manager working with global enterprise clients.

• Experience with SaaS technology - preferably marketing or communication ecosystems, either directly or supporting a marketing product or a marketing technology.
• Experience in beauty or influencer marketing.
• Demonstrated public speaking and presentation skills.
• Must have experience facilitating dynamic workshops consisting of content presentation and engaging exercises for both small and large groups of people.
• Excellent written and verbal communication skills both internally and externally across multiple geographies.
• Ability to speak with clients at all levels within the organization.
• Collaborative and team-oriented mindset. You will be a true team player and know what it means to strive for your individual contribution while continuing to support your colleagues.
• Experience working in a more consultative capacity with clients; comfortable running workshops, delivering presentations, and holding senior discussions about goals, work programs, and results.
• Bachelor's degree or higher.
• Fluent English, another language is a plus.

Additional Information

* Benefits: Competitive Salary, Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend, Coworking Office Subscription for Collaborative Spaces, Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents, Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs, Paid Parental Leave to Support Quality Time with Your Loved Ones, Career Development, including Internal and External Training Opportunities.

• Posting Statement: arenaflex is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.
• Unsolicited resumes: arenaflex does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to arenaflex employees or through our website. arenaflex will not pay fees to any third-party agency or company without a signed agreement with arenaflex.
• Privacy: arenaflex, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.arenaflex.com/privacy-policy. All questions, comments, and requests regarding data processing at arenaflex should be addressed to [email protected].

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