[Remote] Payments Operations Associate (Remote — South America / Canada)
Note: The job is a remote job and is open to candidates in USA. Revley is the operating system for high-scale subscription commerce, routing transactions for enterprise brands. The role involves executing daily payment operations, ensuring merchant applications are submitted and documents collected, while following established procedures.
Responsibilities
- Submit MID applications to processors (NMI, Kurv, PayArc, Nuvei, Airwallex, Stripe, others)
- Collect merchant KYC documents (LLC docs, ID, bank statements, processing statements, EIN)
- Follow up with processor underwriting teams every 3–5 business days
- Respond to RFIs within 24–48 hours
- Set up gateway connections
- Pull API credentials, store in 1Password, notify engineering
- Set up chargeback prevention tool enrollments per instructions
- Configure Shopify checkout settings per engineering instructions
- Update the CRM daily — every merchant, every processor, every status, every blocker
- Communicate with merchants and processor reps on Slack and email
- Maintain credential hygiene — every key goes in 1Password, nowhere else
- Follow per-processor checklists — Stripe is 1–3 days, Airwallex is 2–4 weeks, NMI is 1–5 days
- Flag issues proactively — application rejected? Processor going dark? You don't wait. You escalate
Skills
- Obsessively organized — one missing document delays an application by weeks
- Strong English (written and spoken) — daily communication with merchants, processors, and leadership
- Proactive follow-up instinct — if something's pending 5 days, you're already chasing it
- Comfortable with tools — CRM, Slack, 1Password, Google Drive. You pick up new tools fast
- Detail-oriented with sensitive data — API keys and payment credentials daily
- Available 9AM–6PM EST — South America or Canada timezone required
Benefits
- Ground-floor role at a fast-growing commerce platform
- Opportunity to grow into a senior payments ops role
- Comprehensive training
- Knowledge base + playbooks for every processor
- Work directly with the founding team
Company Overview