[Remote] Loan Officer Development Program (Seattle, WA)
Note: The job is a remote job and is open to candidates in USA. Zillow is a leading FinTech company focused on transforming the home financing experience. The Loan Officer Development Program provides an opportunity to gain hands-on experience in mortgage origination and customer engagement, while supporting homebuyers through the loan process.
Responsibilities
- Deliver a world-class customer experience by enhancing responsiveness and accessibility for customers and real estate agents, while providing exceptional service
- Support the end-to-end loan origination process — from pre-approval to closing — ensuring accuracy, compliance, and exceptional borrower experiences
- Manage and follow up on mortgage leads to maximize conversion opportunities and maintain a healthy pipeline
- Complete a phased four-month learning plan that includes SAFE licensing prep, hands-on practice, and mentorship from experienced Loan Officers and Managers
- Collaborate with teammates and leaders to identify process improvements and deliver outstanding results
Skills
- 1+ year of experience in sales, customer service, or other client-facing roles; mortgage or financial services experience is a plus but not required
- Excellent communication and relationship-building skills —with the ability to effectively communicate complex information to customers and real estate agents
- You thrive in a collaborative, team-oriented environment
- High school diploma or equivalent
- Strong attention to detail and organizational skills; able to manage multiple priorities while maintaining accuracy and compliance
- Growth mindset and willingness to learn complex processes and systems in a fast-paced environment
- Proficiency in using CRM systems, and other relevant tools
- Customer-centric mindset with a proactive and problem-solving attitude
- Must be physically located within 75 miles of our (Seattle, WA) Office
- Must obtain a SAFE Mortgage Loan Originator license within 90 days of hire (licensing support and training provided)
- Bachelor's degree in finance, business, or a related field is preferred
Company Overview
Company H1B Sponsorship