Lead Services Specialist - Customer Services Management at arenaflex

Join arenaflex, a leading provider of innovative solutions and services, as we seek an exceptional Lead Services Specialist to lead our customer services management team in Pathankot, India. As a key member of our team, you will be responsible for managing all resources and logistics required to perform services and maintenance activities on customers' site/property, contributing to the maintenance, repair, and refurbishment of sold or existing products.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that prides itself on delivering exceptional customer experiences through its innovative solutions and services. With a strong commitment to excellence, arenaflex has established itself as a leader in the industry, and we are now seeking talented individuals to join our team and contribute to our continued growth and success.

Role Description

As a Lead Services Specialist at arenaflex, you will be responsible for managing all types of maintenance services, including preventive and remedial maintenance. You will oversee maintenance facilities and field services engineering, ensuring that all activities are carried out in a timely and satisfactory manner. You will also be responsible for departmental operations planning and execution, working with some autonomy but guided by established policies and review of end results. Key responsibilities of the role include:

• Managing all types of maintenance services, including preventive and remedial maintenance
• Overseeing maintenance facilities and field services engineering
• Responsible for departmental operations planning and execution
• Functions with some autonomy but guided by established policies or review of end results
• Allows modification of procedures and practices covering work as long as end results meet standards of acceptability (quality, volume, timeliness, etc.)

Acting as a Single Point of Contact

As a Lead Services Specialist, you will act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. Your responsibilities will include:

• Responsible for knowledge of assigned region, coverage area, or product lines and their associated configuration installations
• Represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
• Includes direct people management responsibility including staffing and performance development
• Utilizes in-depth knowledge of a technical discipline and analytical thinking to execute policy/strategy
• Has knowledge of best practices and how own area integrates with others
• Aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address complicated manufacturing processes
• Acts as a resource for colleagues with less experience
• May lead small projects with low risks and resource requirements
• Explains information and develops skills to bring team members to consensus around topics within field
• Conveys performance expectations and may handle sensitive issues
• Perform other tasks as requested by the on-site PBL Business Leader

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Bachelor’s Degree from an accredited college or university (or a high school diploma / GED with a minimum of 4 years of experience in Customer Services Management)
• Minimum of 3 years of Customer Services Management experience
• Advanced experience in Services & Customer Service Management
• Hands-on experience in aircraft engine maintenance tasks, preferably on the T700 engines installed in the Apache platform or Turboshaft engines
• Ability to work with international customers to meet program goals and contractual requirements

Requirements

In addition to the qualifications listed above, you will also need to possess the following requirements:

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs
• Established project management skills
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver

Benefits

arenaflex offers a range of benefits to its employees, including:

• Relocation Assistance Provided: Yes
• This is a remote position

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth. We are committed to providing our employees with the tools and resources they need to succeed, and we offer a range of benefits and perks to support their well-being and career development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join our team as a Lead Services Specialist at arenaflex. Apply for this job