Experienced Data Analyst – Customer Service (Part Time/Remote) at arenaflex

As a leading innovator in the entertainment industry, arenaflex is revolutionizing the way people consume content. We're on a mission to provide our customers with an unparalleled viewing experience, and we're looking for talented individuals to join our team. If you're passionate about data analysis, customer service, and driving business growth, we want to hear from you.

About arenaflex

arenaflex is a global entertainment company that produces and distributes original content to millions of subscribers worldwide. Our mission is to provide an unparalleled viewing experience, and we're committed to innovation, creativity, and customer satisfaction. We're a dynamic and fast-paced company that values diversity, inclusivity, and teamwork.

Job Summary

We're seeking an experienced Data Analyst – Customer Service to join our team on a part-time remote basis. As a key member of our customer service team, you'll be responsible for analyzing and interpreting complex data to drive business growth, improve customer satisfaction, and inform strategic decision-making. You'll work closely with our internal teams and external partners to ensure accurate and effective use of labor force management and operational data across the customer service capability.

Key Responsibilities

* Create and maintain global customer service dashboards and reports for both internal stakeholders and external partners within various Business Intelligence (BI) tools like Tableau

• Collaborate with the arenaflex Data Insights team to migrate ad-hoc Tableau dashboards into arenaflex's custom data visualization tools
• Extract, process, and analyze large datasets from various sources to identify trends, patterns, and anomalies in customer service data
• Provide level one support to external partners and internal customers on data-related queries. Work with Data Engineering teams to ensure timely resolution of data integrity issues
• Train and educate customers on how to effectively use and interpret reports and data
• Develop and maintain cutting-edge documentation, including data dictionaries, report definitions, and best practices
• Partner closely with cross-functional teams to understand reporting requirements, business processes, and Key Performance Indicators (KPIs)
• Prepare and present regular executive-level reports on status, insights, and trends to inform and drive strategic business decisions
• Design and implement comprehensive and predictable methodologies, tools, and processes related to dashboard maintenance and reporting support

Essential Qualifications

* Bachelor's degree in Mathematics, Statistics, Business, Data Science, or other relevant quantitative field or equivalent work experience

• 4+ years of experience in data analysis, reporting, and business acumen, preferably in a customer service or related functional setting
• Proficiency in data management and analysis using data visualization tools like Tableau, Power BI, or similar
• Proven expertise in designing and creating complex reports, dashboards, and insights that provide meaningful insights to drive operational improvements
• Experience working with large datasets and performing data cleansing, transformation, and validation to ensure data accuracy and integrity
• Project/program management, process improvement, influencing, presenting, and consulting skills
• Communication, collaboration, and interpersonal skills – the ability to convey complex ideas in simple terms, engaging diverse audiences to drive results

Preferred Qualifications

* Master's degree in a relevant field or equivalent work experience

• Experience working with cloud-based data platforms and big data technologies
• Certification in data analysis, business intelligence, or a related field
• Proven track record of driving business growth, improving customer satisfaction, and informing strategic decision-making through data-driven insights

What We Offer

* Competitive salary and comprehensive benefits package

• Opportunity to work with a dynamic and innovative company in the entertainment industry
• Collaborative and inclusive work environment with a diverse team of professionals
• Professional development and growth opportunities to advance your career
• Flexible remote work arrangement with a focus on work-life balance

How to Apply

If you're a motivated and results-driven individual with a passion for data analysis and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! Apply To This Job Apply for this job