Delivery Assurance Specialist (Hybrid)
Quest Global delivers world-class end-to-end engineering solutions and is seeking a Delivery Assurance Specialist. This role involves working with Supply Chain Managers to manage quotes and repairs, tracking root causes of returns, and providing status reports to various stakeholders.
Responsibilities
- Work with Supply Chain Managers to accelerate quotes and repairs and get commit dates for parts
- Track root cause of returns after unit inspection has been completed
- Provide status of CRMs to Value Stream Leads
- Provide reports of CRM turn time
- Provide weekly CRM tracking slide for PMT meeting PMO Support
- Track SRI for Legacy Programs and provide status on actions to PM team
- Collaborate with SRI team to ensure Legacy items are appropriately prioritized
- Provide a weekly report on SRI to PMO
- Review mismatch tool (supplier commits) for key parts and escalate significant gaps
Skills
- Bachelor of Science with a minimum of 1-3 years of prior relevant experience
- SAP experience
- Experience leading projects
- Strong communication skills and the ability to present to key stakeholders
- Ability to create Pareto, bar, and pie charts from data and generate reports
- Capable of managing large sets of data and dissecting the data
- Proficiency in Microsoft Excel
- U.S. citizenship is required
- Ability to commute to and from the location with your own transportation arrangements
- Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs
- Contract background related to the customer return process
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
- Short/Long Term Disability
Company Overview