[Remote] Implementation Specialist
Note: The job is a remote job and is open to candidates in USA. Houzz is a leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals. They are seeking an Implementation Specialist to deliver a seamless onboarding experience for Custom pros by managing data migration and ensuring that customer needs are met effectively.
Responsibilities
- Collaborate closely with Custom Pros post-sale and prior to onboarding to assess data migration needs and set expectations
- Host customer-facing calls when necessary to gather requirements, clarify data formats, and ensure a smooth transition into Houzz Pro
- Clean, format, and manipulate data to ensure accuracy, consistency, and compatibility with Houzz Pro’s system requirements
- Work cross-functionally with onboarding, sales, and product teams to troubleshoot issues and optimize the customer experience
- Serve as the point of contact for data migration questions, providing responsive, friendly, and professional customer support
- Maintain detailed documentation of migration processes and progress for internal tracking and customer communication
- Operate with a high level of independence, managing multiple projects simultaneously while maintaining quality and timeliness
- Communicate effectively with accounts via phone and Salesforce
Skills
- Permanent resident in one of the following states: FL, TN, or TX
- Base understanding in Excel/Google Sheets for importing and organizing project data
- Analytical thinker who looks for (and finds) answers in the data to drive improvement in performance
- Exceptional interpersonal skills
- Patience and enthusiasm for explaining complex concepts to a diverse audience
- Goal-oriented self-starter with multiple examples of success
- Exceptional written and oral communication skills
- Experience with construction management software solutions
- High achievement in previous role
- Data Driven Certifications
Benefits
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Company Overview