[Remote] Customer Support Associate
Note: The job is a remote job and is open to candidates in USA. Empower is a fast-growing startup dedicated to transforming the gig economy for drivers. They are seeking Customer Support Associates to address and solve driver and rider issues on their platform, ensuring high customer satisfaction.
Responsibilities
- Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications
- Ensure timely correspondence with customers via phone and email
- Identify customer needs and address their problems with a positive attitude
- Escalate issues and trends that require broader attention
- Prepare and present product/service recommendations that will decrease the volume of customer issues in the future
Skills
- You are a detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo
- Polished written and verbal communication skills
- You exhibit patience when handling tough situations
- Strong organizational skills and the ability to multitask
- Proficiency in CRM software and ticketing systems, such as Zendesk
- You have a flexible schedule, allowing for potential weekend and night work
- Team-first mentality and a professional attitude
- You take a startup (all-hands-on-deck) 'I bust my butt because I love it' approach
- Experience in a customer support role or call center environment
- Experience at a startup or in a similarly intense environment
- Familiarity with for-hire transportation industry and gig economy
Benefits
- Equity
- Performance-based bonus
- Competitive benefits package
- Work from home
Company Overview