General Liability Claims Manager

Integrity. Care. Trust. Compassion. Expertise. Do these words resonate with you?  These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.  

Builders is proud to be named among the Great Places to Work.  Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.

Position Summary

The General Liability Claims Manager leads, trains, and supports staff to ensure general liability claims are handled efficiently and with care, regularly checking in on team progress and adherence to company best practices. The Manager stays informed of any major developments.

Responsibilities

• Oversee the timely investigation and efficient processing of claims.
• Develop and implement policies, procedures and changes to processes for the department.
• Facilitate reporting to excess/reinsurance carrier.
• Perform monthly audits of claim files and give direction on diary.
• Coordinate large loss reporting and monitor legal calendar for all pre-trials, mediations or hearings and verify defense representation.
• Respond to calls from policyholders and agents with general questions, specific claims and complaints. Participate in account visits and meetings.
• Review and approve reserve increases, transfers and settlement requests.
• Participate in the selection process for direct reports; assign duties, set goals, train/coach and evaluate job performance.
• Engage in ongoing professional development through training programs focused on general liability, as well as workers’ compensation law, regulations and practices relevant to Southeastern states.
• Perform other duties as assigned. 

Qualifications

• Bachelor's degree in Business, Finance or a related discipline or equivalent combination of education and experience in the insurance field
• Five or more years of claims handling experience, including two, or more, in a management or lead-worker capacity
• Knowledge of applicable state laws across territories of operation. Knowledge of fiduciary guidelines, technical adjudication process, claims policy and procedures. Knowledge and understanding of contracts and reinsurer agreements
• Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service, problem-solving and organizational leadership
• Capacity to work autonomously while ensuring transparent communication with internal leadership
• Proficient in fostering a positive company culture through effective management and leadership, instilling trust among team members
• Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail
• Ability to prepare and deliver presentations to customers, senior leaders and other stakeholders
• Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
• Proficient with Microsoft Office Suite and function specific software applications

Let’s talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical, Dental, Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO 

About Builders Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact [email protected].