Experienced Customer Service & E-Commerce Supervisor – Web & Cloud Application Development

At arenaflex, we're dedicated to delivering exceptional customer experiences and pushing the boundaries of e-commerce innovation. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in driving the success of our online platforms and in-store experiences. If you're passionate about customer service, e-commerce, and team leadership, we want to hear from you.

Job Highlights:

*

Company:

arenaflex

Location:

Remote

Start Date:

Immediate openings available

Compensation:

A competitive salary

Position:

Experienced Customer Service & E-Commerce Supervisor

Job Description:

At arenaflex, we're committed to nourishing people and the planet. As a Customer Service & E-Commerce Supervisor, you'll support the Customer Service & E-Commerce programs, leading processes that drive the checkout experience and grocery delivery & pickup at our assigned stores. You'll focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

Key Responsibilities:

* Deliver outstanding customer experience and hold all team members accountable for delivering exceptional customer service

• Establish clear expectations for balancing in-store customer service and completing online orders
• Monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Seek awareness of relevant competitors and industry trends
• Ensure an effective and efficient response to customer questions, requests, and/or concerns
• Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain team member safety and security standards
• Ensure compliance with relevant regulatory rules and standards
• Develop, coach, mentor, and motivate team members in a manner that sustains a high-performing team and minimizes turnover
• Maintain cleanliness of workspaces, including staging areas and coolers
• Maintain security of equipment, e.g., MSRs, phones, currency counters
• Proactively identify process improvement opportunities
• Consistently communicate and model arenaflex core values, leadership principles, and support goals

Job Skills:

* Ability to perform task management, balancing dynamic customer flows

• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications:

* 12+ months retail experience

• Physical Requirements/Working Conditions:

+ Must be able to lift 50 lbs. + In an 8-hour workday: standing/walking 6-8 hours + Hand use: Single grasping, fine manipulation, pushing, and pulling + Work requires the following motions: bending, twisting, squatting, and reaching + Exposure to FDA-approved cleaning chemicals + Exposure to temperatures 32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), 90 degrees Fahrenheit + Ability to work in a wet and cold environment + Ability to work a flexible schedule, including nights, weekends, and holidays as needed + Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Work Environment and Company Culture:

At arenaflex, we provide a fair and equal employment opportunity for all team members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

Career Growth Opportunities and Learning Benefits:

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll have opportunities to develop your skills and advance your career. We offer a range of training programs, mentorship, and coaching to help you succeed in your role and beyond.

Compensation, Perks, and Benefits:

We offer a competitive salary, as well as a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional development and growth
• A dynamic and supportive work environment

How to Apply:

If you're passionate about customer service, e-commerce, and team leadership, we want to hear from you. Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job