IT Project Manager 2

Overview

We are seeking an experienced and proactive IT Project Manager with strong Agile practices to support enterprise Infrastructure & Operations (I&O) teams. This role will partner closely with technical teams responsible for cloud platforms, data centers, networking, virtualization, storage, and observability initiatives.

This is not a junior role, nor a people leadership position. The ideal candidate is a hands-on project manager who is comfortable organizing complex infrastructure work, running Agile ceremonies, managing Jira, and keeping teams aligned, focused, and connected to business needs.

The IT Project Manager will apply a servant leadership mindset, helping teams operate more effectively while ensuring work is well-organized, visible, and aligned with infrastructure roadmaps and operational priorities.

#LI-REMOTE

Responsibilities

• Lead and facilitate Agile ceremonies (sprint planning, backlog refinement, stand-ups, retrospectives, and reviews) to keep teams organized, focused, and delivering value.
• Manage infrastructure-focused projects, including cloud and data center migrations, using strong project management and Agile practices.
• Plan, track, and organize work in Jira, ensuring clear backlogs, dependencies, risks, and documentation.
• Partner with technical teams to support initiatives involving cloud migrations, virtualization, monitoring/observability, and storage technologies.
• Act as a connector between infrastructure teams and the business, collaborating across departments (R&D, QA, Development, Sales, and Technical Support).
• Improve transparency and visibility through clear reporting on workload drivers, incidents, disruptions, and team capacity.
• Promote continuous improvement, reduce distractions, and enhance communication across teams and stakeholders.
• Leverage tools such as Copilot or AI-enabled solutions thoughtfully to share insights and improve information flow.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience.
• Demonstrated IT project management experience supporting infrastructure or operations teams.
• Strong experience working in Agile environments.
• Experience leading or contributing to cloud and infrastructure migration projects.
• Familiarity with:
  • Cloud environments and data centers
  • Virtualization platforms
  • Monitoring, observability, and alerting solutions
• First-level Scrum Master certification (CSM or PSM I).
• Strong organizational, prioritization, and problem-solving skills.
• Excellent written and verbal communication skills in English with the ability to engage technical and non-technical audiences.
• Proven ability to collaborate across global, multi-cultural teams and time zones.
• High level of professionalism, integrity, and accountability.
• Experience with storage technologies (cloud and physical).
• Experience creating executive-level reporting for infrastructure and operational teams.
• Prior experience working with globally distributed teams.
• Strong facilitation skills and comfort influencing without formal authority.

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Interview Process: 
  • Recruiter Screen 
  • Hiring Manager Interview 
  • Final round with (HM, Team member, and/or cross-functional partners) 
  • Offer!

Benefits & Contract Type

Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages!

Hyland Colombia - Indefinite-term contract

Hyland Brazil - CLT Indefinite-term contract

Welcome to #HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.