Change Planning Analyst (12 months)
The Forum is seeking a Change Planning Analyst for a 12-month role. In this position, you will utilize your analytical skills to provide insights and recommendations that support business decision-making and long-term goals.
Responsibilities
- Financial and headcount reporting including monthly cost report checking, monthly forecasting, budget setting, cost control initiatives, business cases, provision of local analysis intelligence and commentary
- People planning, including capability, engagement and communications
- Engaging and influencing stakeholders to make sure that the best outcomes are delivered for the business
- Delivering recommendations and decisions required to improve business performance
- Reviewing relevant MI and providing ad-hoc analysis of data
Skills
- Experience of working in a support role
- Excellent knowledge of the customer business, key services and how it interacts with the rest of the business
- Experience working in a contact centre resource planning function
- Ability to accurately model future staffing requirements using supply vs demand planning to ensure optimal service levels and operational efficiency
- A broad background of working effectively with a variety of stakeholders at different levels preferably in a resource planning environment
- Ability to support the change process by completing impact assessments to size the resource, cost and benefit requirements
- Proficiency in excel
- Strong analytical and problem-solving skills
- Ability to use information to develop creative value add solutions
- An inquisitive mind with a keen eye for detail
Company Overview
Company H1B Sponsorship