Experienced Customer Development Manager – National Chain Sales & Retail Operations

Are you a results-driven professional with a passion for driving business growth through data analysis and strategic insights? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Customer Development Manager, supporting one of our top national customers. This is an exceptional opportunity to propel your career forward, working with a leading industry player in the wine and spirits distribution sector.

About arenaflex

arenaflex is North America's preeminent wine and spirits distributor, with a 50+ year legacy of success. We are a family-owned, privately held company that values our people and invests in their growth and development. Our commitment to excellence has earned us recognition as a Most Loved Workplace by Newsweek and a spot on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

Why Join arenaflex?

At arenaflex, you'll enjoy a dynamic work environment where continuous learning and growth are supported. Our culture is built on respect, open communication, and a commitment to excellence. We offer a comprehensive benefits package, including:

• Comprehensive medical and prescription drug coverage
• Dental and vision plans
• Tax-saving Flexible Spending Accounts
• Disability coverage
• Life insurance plans
• 401(k) plan
• Tuition reimbursement
• Wellness program
• Parental leave
• Vacation accrual
• Paid sick leave

Job Summary

The Customer Development Manager is the Insights and Analytics expert supporting a top national customer. This role involves analyzing data, identifying opportunities, and making recommendations that drive category and customer growth. As a Customer Development Manager, you will:

• Manage data sources to monitor the field execution of vendor programs & assortments
• Communicate complex and/or detailed information to multiple individuals/audiences with differing knowledge levels
• Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals
• Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions
• Track category performance, including sales, profits, margins, and market share
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews
• Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats
• Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives
• Understand and apply customer, consumer, and industry insights using market research data to deliver category growth
• Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving
• Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned

Requirements

* Bachelor's Degree and experience within the Consumer Packaged Goods (CPG) sector; Adult Beverage preferred; Costco experience a value add

• Strong analytical, problem-solving, decision-making, and quantitative analysis skills
• Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations
• Understanding of National Chain Sales, Retail, and Distributor operations
• Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc)
• Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations
• Assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems
• Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel
• Strong leadership, decision-making capability, and a proven track record of success
• Intermediate to advanced knowledge of Excel and PowerPoint

Physical Demands

* Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor)

• Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
• Critical nature of this job may require extended hours, overtime, and weekends
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

arenaflex is an Affirmative Action/EEO employer, prohibiting discrimination and harassment of any type and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

How to Apply

If you're a motivated and results-driven professional looking to propel your career forward, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply for this job