Supervisor, TX Engineer (Linear)

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Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

The Streaming Disney Entertainment & ESPN Transmission team supports 24/7 monitoring and operational sustainment for Linear and Event streaming products; HULU, ESPN+, and Disney+.

 As a member of our 24/7, highly skilled streaming transmission team, you will support critical streaming broadcast systems, oversee and analyzing audio/video transmissions across multiple data centers and ensuring successful management, monitoring, and delivery of live linear and live event broadcast streams, within the IP based transmission ecosystem. You will work with innovative technology and be responsible for The Walt Disney Company’s most valuable sports and entertainment content airing on our linear and event streaming platforms.

 If you are looking for an environment where you will be challenged every day, work in a high-level technical collaborative team, the Streaming Transmission team is the right place to showcase your talents and expertise.

Responsibilities:

• Supervise the daily responsibilities of the TOC operational staff. This includes but not limited to scheduling assessment & role assignments, follow up on network discrepancies & critical reporting, manage training & on-going learning opportunities.  
• Ownership of direct report relationships & oversight of annual commitments, six month & yearly performance reviews. 
• Participation in the screening, interviewing & recommendations associated with the hiring process for the Streaming team. 
• Accountable for assigned projects & keeping leadership apprised of updates, challenges, or successful completion. 
• Build relationships with internal & external business partners.
• Manages a team of individual contributor direct reports (non-exempt.) 
• Administers employee performance evaluations in collaboration with Transmission Managers. 
• Creates competency training plans for TOC Engineers and oversees their implementation. 
• Coordinates Operations staff & workflows to ensure error free operations, optimum staff allocation and workflow efficiency during assigned shift.  
• Provides oversight, operational guidance, and performance related feedback to the Transmission Operations staff. 
• Assists Managers in the creation & administration of departmental policy & standard operating procedures. 
• Communicates operational issues & appropriate follow-up information with all affected parties, assuring awareness for all stakeholders. 
• Requires a comprehensive understanding of department functions & roles for proper coordination with department managers & staff. 
• Provides research, analysis, information, and assistance in developing essential Transmission area technical modifications & upgrades. Works with Engineering teams as a primary Transmission management liaison to implement forward thinking projects to prepare for growth or “next gen” technology.   
• Administers staff assignments & performs on-the-spot reassignments as needed. 
• Steps in as needed to provide operational guidance to Operations & Engineering personnel in diagnosing and determining corrective action. 

Basic Qualifications:

• A minimum of 5-years experience in the broadcast industry. 
• Extensive knowledge of the workings of advanced Transmission or Broadcast Operation Centers. 
• Must exhibit an elevated level of leadership skills & maturity. 
• Basic project management skills to help drive results. 
• Ability to react quickly & effectively to issues that arise whether they are air affecting, scheduling, customer related, etc. 
• Must be able to work nights, weekends, and holidays. 
• High School Diploma or Equivalent.

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