Absence Management Claim Specialist
MetLife is a leading financial services company recognized for its commitment to making a difference in the lives of its customers. They are seeking an Absence Management Claim Specialist to handle and administer Family & Medical Leave Act and Americans with Disabilities Act claims, ensuring compliance with regulatory requirements and company policies.
Responsibilities
- Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act (ADA) claims and adhere to federal and state regulatory and/or company plan requirements
- Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions
- Complete eligibility decisions during intake call, gather pertinent data, when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc
- Update systems to accurately reflect leave status and ensure appropriate diary documentation exists
Skills
- New hires should live a commutable distance from the site the role is posted in
- 1+ years of experience in insurance (health, life, auto, home, etc.)
- Strong focus on customer satisfaction and attention to detail
- Strong communication skills, both written and oral
- High school diploma or GED equivalent
- This role has mandatory paid training starting on May 4th lasting for up to 4 weeks. Candidates must be available and present for all training days
- Bachelor's degree or higher education
- FMLA/ADA claims knowledge of process and procedures
- Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning
Benefits
- Comprehensive health plan that includes medical/prescription drug and vision
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- A retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
- Employee Assistance Program (EAP)
- Digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
Company Overview
Company H1B Sponsorship