[Remote] West Coast Scheduling Assistant

Note: The job is a remote job and is open to candidates in USA. Steno is a rapidly growing company looking for a West Coast Scheduling Assistant to support their Customer Success Team. In this role, you will manage client requests, schedule jobs, and provide administrative support to ensure high-quality service delivery.

Responsibilities

• Manage all client preferences and communicate them to your team, providing white glove service
• Work across the Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines
• Triage incoming Zendesk requests and route to the appropriate operations team or account manager
• Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager
• Work with your Scheduling Manager to obtain service agreements for all of your accounts
• Collaborate with cross-functional teams to ensure all client needs are met

Skills

• 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience is a huge plus!)
• Proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience is preferred)
• Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information
• Quick learner and feel comfortable picking up new systems and processes
• Ability to effectively prioritize among competing tasks and have excellent time management skills
• Ability to work through highly detailed processes at an efficient pace
• Flexible and can deal with ambiguity from time to time while remaining organized
• Excellent listening skills and exceptional verbal and written communication skills
• Desire to work with a fast-paced and quickly growing tech start-up, and you are enthusiastic about the opportunity for growth within the company
• Google Workspace and Slack experience

Benefits

• Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a company-provided 401(k) account
• A home office setup, a monthly stipend to cover internet/phone- And more!

Company Overview