[Remote] Collections Representative

Note: The job is a remote job and is open to candidates in USA. Accendra Health is dedicated to simplifying healthcare and delivering essential products and services. The Collections Representative is responsible for following up with insurance companies to resolve unpaid claims and ensuring accurate documentation of collection activities.

Responsibilities

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments
• Reviews unpaid and underpaid claims. Resubmits or appeals as necessary
• Verifies payment information adjustments to supervisor
• Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
• Complies with the Fair Debt Collector Practices Act (FDCPA)
• Responds to customer inquiries regarding account status
• Researches customer’s accounts thoroughly and documents appropriately
• Resolves discrepancies and prepares adjustments and refunds as necessary
• Ensures that all information regarding collection activity of account is entered accurately into the billing system
• Brings recurring issues to the attention of the department supervisor
• Initiates payments and resubmits bills as necessary
• Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships
• Report to work punctually at assigned starting time, and have reliable, consistent attendance
• Performs other duties as required

Skills

• High school diploma is required
• One year of related experience is required
• Business Acumen
• Problem Solving/Analysis
• Communication Proficiency
• Personal Effectiveness/Credibility
• Basic skills in Word and Excel
• English (reading, writing, verbal)
• Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Company Overview