[Remote] Bilingual (English-French) Technical Support Representative
Note: The job is a remote job and is open to candidates in USA. Canon Canada is a leading provider of consumer, business and professional digital imaging solutions. They are seeking a Bilingual (English-French) Technical Support Representative to assist customers with troubleshooting and resolving inquiries related to their products while delivering exceptional customer service.
Responsibilities
- Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice
- Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions
- Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry
- Frequently use of our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions
- The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience
- Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic
Skills
- French and English proficiency
- High school diploma
- Minimum 1 year experience in a contact center or customer service environment
- Proven customer relations skills professionally and courteously in a multi-channel environment
- Familiarity with computers to learn systems/processes promptly
- Ability to organize time, set priorities and multi-task in order to meet KPIs
- Exemplary written and oral communication skills
Benefits
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
- Free coffee and snacks
- On-site cafeteria and outdoor patio
- Employee gym and fitness centre
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Company Overview