[Remote] Customer Service
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to assisting data professionals in finding their best fit within the industry. They are seeking a Customer Service representative to provide empathetic support, listen to member needs, and deliver tailored solutions in a remote work environment.
Responsibilities
- Communicate with members via phone and email, providing empathetic support in every interaction
- Listen to member needs and deliver tailored solutions to their unique financial situations
- Collaborate with team members to share knowledge and best practices
- Accurately document member interactions and activities for record-keeping
- Assist with onboarding and account setup for new members
Skills
- Minimum of 1 year of customer service experience in a call center or retail environment
- High school diploma or equivalent
- Availability for an 8-hour shift between 6am - 8pm
- People-focused approach with a solution-oriented mindset
- Ability to manage a high volume of inbound calls
- Experience in a digital finance or financial services environment
- Strong problem-solving skills and ability to think critically under pressure
- Familiarity with customer relationship management (CRM) software
- Bilingual skills, particularly in Spanish, to assist a diverse member base
Benefits
- 401(k) with employer match
- Medical, dental, and vision coverage
- Wellness support
- Financial assistance through various programs
Company Overview