[Remote] Home Buying Concierge
Note: The job is a remote job and is open to candidates in USA. Veterans United Insurance is dedicated to helping Veterans and military families become homeowners. As a Home Buying Concierge, you will support borrowers in their homebuying journey by alleviating moving logistics and collaborating with various teams and service providers.
Responsibilities
- Building connections with borrowers (mostly by phone, voicemail, or text) to educate and assist them with the moving process—overall, taking stress off their plate and getting them excited about the homebuying journey!
- Partnering with teams across the company and external providers to get borrowers the products and services they need
- Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture
Skills
- Background in sales, customer service, or roles that require juggling multiple priorities
- Translatable skills and relevant expertise
- Dedicated work ethic
- Ability to handle high volumes of interactions while staying organized and focused
- Ability to excel in fast-paced, results-driven environments
- Outstanding customer service skills
- Strong communication skills, both in person, over the phone, and through email
- Ability to adapt to shifting priorities and change
- Confidence in using basic computer technologies
- Reliability and commitment to making a difference every day
Company Overview