Sales Support Representative
Guarantee Trust Life Insurance Company (GTL) is currently seeking a Sales Support Representative to join their team. This role involves providing exceptional service and support to agents, onboarding new agents, and assisting with various insurance processes, while also preparing for a future in sales.
Responsibilities
- Responsible for providing exceptional service and support (via phone, chat, and email)
- Help onboard new agents by processing contracting paperwork
- Provide ongoing day-to-day assistance to agents using various systems, products and procedures
- Meet daily performance standards
- May be required to perform other related duties as assigned
Skills
- 1 year of experience in customer service, insurance, agency or brokerage
- Strong communication, organizational and problem-solving skills
- Proficiency in Microsoft Office products
- Has an interest in pursuing a career in sales, business development, or account management
- College degree preferred and/or equivalent experience
- Experience in a call center environment
- Previous sales experience
- Understanding customer objections and how to resolve customer issues
- Ability to establish strong relationships with customers
- Coordinating cross-functional work with other departments (i.e. Marketing, Commissions, or New Business departments)
Benefits
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, and sick time
- 401(k) and Profit-Sharing retirement plan
Company Overview