Customer Service Representative
Earthscape Play is an award-winning design-build firm that creates innovative custom playground sculptures and structures. They are seeking a Customer Service Representative to conduct technical evaluations, maintain organized records, and serve as the primary contact for internal teams and external partners.
Responsibilities
- Your role involves conducting detailed technical evaluations in collaboration with teammates to validate the accuracy of claims and documenting every failure to drive long-term quality improvements for the company
- You are responsible for maintaining highly organized and accurate records, ensuring that every claim is traceable, legible, and easily retrievable for future audits or analysis
- You will serve as the primary point of contact for internal teams and external partners, delivering timely and professional updates regarding resolution status and project timelines
- You will perform data entry to help set-up new customers in our system for invoicing and to initiate the start of projects
- It will be your job to balance the need for high-quality repairs with responsible resource management, actively identifying opportunities to control costs and minimize overall financial risk
Skills
- Background in design-build, custom manufacturing, or landscape design
- Comfortable navigating complex, non-traditional specifications
- Ability to apply creative problem-solving to ensure successful project delivery
- Conducting detailed technical evaluations in collaboration with teammates
- Maintaining highly organized and accurate records
- Serving as the primary point of contact for internal teams and external partners
- Delivering timely and professional updates regarding resolution status and project timelines
- Performing data entry to help set-up new customers in the system for invoicing
- Balancing the need for high-quality repairs with responsible resource management
- Identifying opportunities to control costs and minimize overall financial risk
- Possessing a natural curiosity to uncover the reason behind product failures
- Bringing a precise, technical mindset to evaluate materials
- Communicating with complete transparency
- Demonstrating a strong commitment to procedural integrity
- Taking a proactive approach to work
- Identifying failure patterns early and escalating them
Benefits
- Profit sharing and performance bonuses
- Employee share ownership opportunities (ESOP) after 1 year of service
- Six-week sabbatical after 14,000 hours worked
- Tuition reimbursement
- Extended health and dental benefits
- Flex time with options to work remotely to support work-life balance
- Company events
- Casual dress code
Company Overview