Customer Success Specialist

BuildDirect is a leading supplier of flooring and building materials, serving both professionals and homeowners across North America. The Customer Success Specialist will ensure customer satisfaction through effective support and communication, resolving inquiries, and maintaining high service standards while collaborating with other teams to optimize processes.

Responsibilities

• Ensure customer satisfaction through effective support and communication
• Resolve inquiries and maintain high service standards
• Work closely with customers to address concerns and track orders
• Ensure smooth transactions while providing valuable insights to enhance customer experiences
• Collaborate with other teams to optimize processes and identify opportunities for improvement

Skills

• Strong Customer Satisfaction and Customer Service skills with the ability to build lasting relationships and ensure client needs are met
• Proven experience in Customer Support and resolving inquiries effectively and empathetically
• Excellent Communication skills, both written and verbal, for clear and professional interactions
• Solid Analytical Skills to evaluate customer concerns, identify trends, and recommend improvements
• Ability to work independently and collaboratively in a dynamic, hybrid work environment
• Experience in a customer-facing role is highly regarded
• Proficiency in CRM platforms and familiarity with online sales platforms is a plus
• Adaptability to changing needs and the ability to prioritize in fast-paced settings
• Logistics experience is advantageous

Benefits

• Benefits

Company Overview