Experienced Digital Chat/Text Agent – Customer Service Representative

At arenaflex, we're dedicated to revolutionizing the way people interact with our brand. As a Digital Chat/Text Agent, you'll play a vital role in shaping the customer experience, providing top-notch support, and driving business growth. If you're passionate about delivering exceptional service, working in a dynamic environment, and growing with a forward-thinking company, we want to hear from you.

About arenaflex

arenaflex is a leading organization that's changing the world, one life at a time. Our mission is to empower individuals to take control of their health and wellbeing through innovative products and services. With a strong focus on customer satisfaction, we're committed to building long-lasting relationships with our clients and providing them with the support they need to thrive.

The Role

As a Digital Chat/Text Agent, you'll be responsible for resolving customer inquiries and issues in a timely and efficient manner. This will involve:

• Responding to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
• Sending possible leads to the New Sales Team
• Assisting in setting up new Preferred Customer accounts online upon request from the customer
• Sending tickets to the correct departments
• Supporting the New Sales team by contacting customers and resolving their concerns as needed
• Supporting customers in placing their first order
• Successfully training and drilling with the Digital New Sales Manager to perform to one's highest potential
• Attending all local staff meetings, department meetings, and team meetings weekly

What We're Looking For

To succeed in this role, you'll need to possess:

• The ability to type 50+ words per minute
• The ability to multitask by holding multiple conversations simultaneously (up to 5-6 at once)
• 1+ years of customer service experience
• A self-employed mentality and a strong sense of ethics
• A detail-oriented eye with excellent time management skills
• Professional communication, both verbal and written
• The ability to work in a team environment and create trust with other agents and customers
• Trustworthiness and reliability

Why You'll Love Working at arenaflex

* Competitive salary and commission structure

• Flexible work schedule (Monday to Friday, 8:00 a.m. to 5:00 p.m.)
• Opportunity to work from home with occasional on-site training
• Comprehensive benefits package, including:

+ 401(k) with a 6% employer match + Minimum Essential Coverage insurance plan + Health Savings Account + Health Share Program + Dental & Vision Insurance + Complimentary monthly set of Balance of Nature supplements + Personal trainers at Iron Titans Fitness in St. George, Utah

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Digital Chat/Text Agent, you'll have the opportunity to:

• Develop your customer service skills and expertise
• Learn about our products and services, and how to effectively communicate their benefits to customers
• Collaborate with cross-functional teams to drive business growth and improvement
• Participate in ongoing training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join us on this journey. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job