Experienced Customer Care Representative - arenaflex Dermatology Center
Join arenaflex, a leading healthcare organization, as a Customer Care Representative in our UP Derm-Face Skin Center. This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service to patients and their families. As a Customer Care Representative, you will be the first point of contact for patients, handling their inquiries, concerns, and needs with empathy and professionalism.
About arenaflex
arenaflex is a renowned healthcare organization dedicated to delivering high-quality patient care, education, and research. With a strong commitment to innovation and excellence, we strive to improve the lives of our patients and the communities we serve. Our team of dedicated professionals is passionate about making a difference, and we invite you to join us on this journey.
Job Summary
As a Customer Care Representative, you will be responsible for providing a range of front-end customer service, financial, and support activities to ensure an optimal customer service experience. This includes:
- Interviewing patients to obtain demographic and insurance information necessary for medical record identification and bill processing
- Inputting patient registration utilizing practice management software and verifying the accuracy of information
- Obtaining and documenting information from referring physician's offices
- Verifying benefit information and making patient referrals for financial counseling as required
- Reviewing insurance plans for referral and authorization requirements, documenting in the patient care record
- Working with payors to obtain referrals and authorizations as indicated by the patient treatment plan
- Scheduling appointments, tests, and ancillary procedures for patients during registration or check-out and making modifications as required
- Collecting and documenting patient payments and balancing cash collection activities daily
Requirements
* High School Diploma/GED and two (2) years of customer service experience or equivalent combination of education/experience
- Healthcare experience preferred
- Knowledge of methods and principles for providing customer service
- Knowledge of medical terminology
- Knowledge of patient registration and medical insurance claims and procedures
- Verbal communication skills
- Interpersonal and customer service skills
- Organizational and professional skills
- Skill in the use of personal computers and related software applications
Preferred Qualifications
* Experience working in a healthcare setting
- Knowledge of electronic medical records (EMRs) and practice management software
- Certification in customer service or a related field
Work Environment and Culture
As a Customer Care Representative at arenaflex, you will be working in a fast-paced, dynamic environment that values teamwork, innovation, and excellence. Our team is passionate about delivering exceptional patient care, and we strive to create a positive and supportive work environment that encourages growth and development.
Benefits and Perks
* Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online portal.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.
Contact Us
If you have any questions or would like to learn more about this opportunity, please contact our Human Resources department at [insert contact information].
Apply Now
Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply now to become a Customer Care Representative at arenaflex Dermatology Center. Apply To This Job Apply for this job