Process Improvement Analyst – Work From Home

Overview

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Process Improvement Analyst. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

Responsibilities

The Process Improvement Analyst (PIA) will partner with operations management and subject matter experts (SME) to gain an understanding of current operational processes as well as the industry, state, and federal requirements. The PIA recommends policy and procedural changes, and develops measurement criteria and project plans. Collaborates with operations management to evaluate current methods and develop strategies to implement changes, design optimal processes, and recommend best practice and/or customized solutions to improve overall efficiency, productivity, quality, and compliance. Will also coordinate onboarding of new clients and participate in client SLA monitoring and any associated process improvement implementations. May also be involved in project data analysis needs both in the sales pursuit and in the program execution phases. Will lead efforts to evaluate offshore opportunities for process efficiencies

• Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives.
• Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes.
• Assists in development of business policies. Conducts business operations related studies for management.
• Manages projects and coordinates the implementation of process change rollouts. Oversees the technical and nontechnical implementation of new processes.
• Participates in the implementation of automated tools and technologies to create business process efficiencies.
• Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes.
• Creates and maintains project plans that track the completion and delivery of all milestones.
• Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business.
• Collaborates with operations and SME to determine and document as-in processes throughout the organization
• Develops process map workflows, requirements, and work content documentation.
• Analyze client need(s) and recommend business solution(s) to process challenges
• Promote positive and productive reaction to on-going business changes
• Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy
• Provide clear and concise communication and reporting to clients, project teams and stakeholders
• All other duties as assigned

Qualifications

• High School Diploma or equivalent required.
• 4 year degree or applicable industry experience
• A minimum of three years of mortgage industry experience
• A minimum of three years supervisory experience
• Proven record of leading and working with cross-functional teams
• Ability to work independently with minimal supervision
• Ability to manage and direct multiple projects concurrently
• Ability to analyze, capture and communicate business processes
• Intermediate to high skill level with Microsoft Office Suite of applications
• Ability to accurately perform, verify, and understand advanced mathematical calculations
• Ability to communicate effectively both in writing and orally, with all levels in organization and external clients
• Advanced ability to determine compliance with established (or new) procedural standards; to research and report variance from standards

Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet ins

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