Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Unlock your potential with a new role at arenaflex as a Service Desk Specialist/Live Chat Agent! This role is 100% remote, giving you full control over your work environment. This position requires a strong and diverse skillset in relevant areas to drive success. Your contribution will be valued, with a compensation package starting at a competitive salary.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to delivering innovative solutions and exceptional customer experiences. Our team is passionate about technology and committed to helping others, and we're looking for like-minded individuals to join our ranks. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support and assistance to our customers.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you'll be responsible for providing Tier I support and customer assistance for our mobile application, troubleshooting and resolving issues, and employing Incident Management procedures to enter tickets into our tracking system. If you're passionate about technology, enjoy working with customers, and are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities

* Provide Tier I support and customer assistance for our mobile application, responding to customer inquiries and resolving issues in a timely and professional manner.

• Troubleshoot and resolve issues with both iOS and Android operating systems, using diagnostic tools and knowledge of diverse mobile device makes and models.
• Install the myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring accurate and timely reporting of issues.
• Collaborate with our development team to identify and resolve issues, and provide feedback on the user experience.
• Participate in training and professional development opportunities to stay up-to-date on the latest technologies and best practices.

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

* Jira experience.

• ITIL Certification.
• Agile and scrum methodology experience.
• Government work experience.
• Apple and Google Play Store experience.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere in Colorado, with a focus on delivering exceptional customer experiences and collaborating with our team. Our culture is built on a foundation of innovation, collaboration, and customer-centricity, and we're committed to providing a supportive and inclusive work environment.

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health and wellness benefits
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your resume and cover letter to [insert contact information]. We're excited to review your application and look forward to hearing from you. Apply To This Job Apply for this job