Experienced Full Stack Customer Service Representative – Remote Call Center Operations
At arenaflex, we're dedicated to providing top-notch customer service and support to individuals who have suffered or lost loved ones due to negligence. Our team is passionate about helping people navigate the complexities of injury claims and compensation. As a pivotal member of our Remote Call Center Customer Service team, you'll play a crucial role in connecting with potential clients, providing exceptional support, and driving success.
About arenaflex
arenaflex is a pioneering organization founded in 2015, committed to empowering Americans with knowledge and resources to tackle the challenges of medical product and toxin-related harm. Our mission is to give people hope and support during difficult times. With a strong focus on education and advocacy, we strive to make a positive impact on the lives of those affected by negligence.
Job Summary
We're seeking an experienced and skilled Customer Service Representative to join our Remote Call Center team. As a key member of our team, you'll be responsible for connecting with potential clients, providing exceptional support, and driving success. This is a full-time, remote position with a competitive salary, commissions, and bonuses, offering a total compensation package of up to $33.00+/hour ($70,000+).
Responsibilities
As a Customer Service Representative, you'll be responsible for:
- Connecting with potential clients through an automated dialer, speaking to 40-50 callers a day, and identifying those who may qualify for compensation
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT issues
Requirements
To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A willingness to work 40+ hours a week
- Residency in the State of Florida or New Jersey
- A quiet, distraction-free workspace
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset wired via USB (average price: $20-$30)
- A strong background in call-center environments and sales-focused roles
- 2+ years of phone sales/customer service experience
What We Offer
As a valued member of our team, you'll enjoy:
- A competitive salary, commissions, and bonuses, offering a total compensation package of up to $33.00+/hour ($70,000+)
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
- A full-time schedule of 40 hours a week, with flexible hours:
+ Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern
- Training schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
What We're Looking For
If you're a motivated, customer-focused individual with a strong background in call-center environments and sales-focused roles, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex!
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