Experienced Full Stack Customer Insights Strategist – Senior Manager Role at arenaflex

Join arenaflex, a leading global beverage company, as we embark on an exciting journey to refresh the world and make a difference. As a Senior Manager, Customer Strategic Insights, you will play a pivotal role in driving marketplace success through best-in-class insights, strategy, and storytelling. This is an exceptional opportunity to work with a talented team, develop innovative solutions, and make a lasting impact on the industry.

About arenaflex

arenaflex is a global community of passionate employees who are dedicated to refreshing the world and making a difference every day. With a rich history spanning over 130 years, we have been at the forefront of innovation, constantly pushing the boundaries of what is possible. Our commitment to diversity, equity, and inclusion has made us a stronger and more innovative company, and we are proud to be a leader in our industry.

The Role

As a Senior Manager, Customer Strategic Insights, you will be responsible for leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations. Your primary focus will be on developing strategies and tactics to maximize opportunities for our customers, categories, and arenaflex. This will involve:

• Leading by example with FSOP analytics/data asset tools and resources
• Storytelling on the state of FSOP category and customer landscape with our customer teams
• Focusing on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers
• Syncing with human insights, retail category leadership, planning & strategy departments, and our broader customer value and growth department for consistent messaging
• Aligning with platform services, retail category leadership, and human insights to assure NAOU remains at the forefront of analytic/data assets in FSOP

Key Responsibilities

* Develop and execute category management and guest insights projects to drive business growth and customer satisfaction

• Collaborate with cross-functional teams to identify business opportunities and develop strategic plans to capitalize on them
• Analyze market trends, customer behavior, and competitive landscape to inform business decisions
• Develop and maintain strong relationships with key customers, stakeholders, and internal partners
• Provide thought leadership and strategic guidance to the organization on customer insights and market trends
• Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and growth

Essential Qualifications

* 8+ years of work experience in the CPG industry, preferably in a customer insights or market research role

• Bachelor's degree required; MBA or other advanced degree preferred
• Strong analytical, project management, and storytelling skills
• Experience with primary research projects and budgets
• Familiarity with Foodservice and On-Premise industry
• Proven track record of delivering sustainable results
• Strong communication and presentation skills, with experience presenting to senior leaders

Preferred Qualifications

* Experience with Coca-Cola Foodservice data sources and subscribed platforms

• Willingness to learn new tools and solutions
• Leadership experience in fielding primary qualitative and quantitative research
• Advanced strategic thinking, including framing of issues, solutions, and paths to implementation
• Business planning experience, inclusive of corporate and customer needs/considerations
• Ability to collaborate with key internal/external cross-functional teams
• Strong ability to manage multiple deadlines and prioritize high-leverage opportunities

Technical/Functional Skills

* Heavy usage of Coca-Cola Foodservice data sources and subscribed platforms (Dine, CBL, NPD, Datassential, Technomic, Mintel, Euromonitor)

• Willingness to learn new tools/solutions and become an active ambassador of new programs
• Leadership of fielding primary qualitative and quantitative research
• Advanced strategic thinking, including framing of issues, solutions, and paths to implementation
• Business planning, inclusive of corporate and customer needs/considerations
• Highly analytical, incorporating market and customer research, financials, customer & sales team feedback
• Ability to collaborate with key internal/external cross-functional teams
• Strong ability to manage multiple deadlines and prioritize high-leverage opportunities
• Effective communication & building relationships at all organizational levels
• Ability to champion initiatives end-to-end
• Highly proficient in Excel, PowerPoint, and Power BI

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a global leader in the beverage industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• A chance to make a lasting impact on the industry and the world

How to Apply

If you are a motivated and results-driven professional with a passion for customer insights and market research, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

About Our Hiring Process

At arenaflex, we are committed to diversity, equity, and inclusion in all aspects of our business. Our hiring process is designed to be fair, transparent, and inclusive, and we welcome applications from talented individuals from diverse backgrounds. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Join Our Team

At arenaflex, we are passionate about making a difference in the world and refreshing the world one drink at a time. We are a global community of talented employees who are dedicated to innovation, collaboration, and excellence. If you share our values and are looking for a challenging and rewarding career opportunity, we encourage you to join our team. Apply now and be a part of our exciting journey! Apply for this job