Technical Product Analyst
Marriott International is the world’s largest hotel company, and they are seeking a Technical Product Analyst to engage with key business domains to assess technology product utilization and develop functional product roadmaps. This role involves gathering requirements, supporting product evaluation, and collaborating with various teams to enhance enterprise voice products that improve customer engagement.
Responsibilities
- Gather functional requirements, design specifications, and operations requirements for systems in support of enterprise technology infrastructure and standards
- Work toward ideation, evaluation, and selection of technology products
- Support backlog prioritization and business case development
- Develop creative solutions that align with business goals and work with engineering teams to define functional requirements during development
- Perform requirement gathering, product roadmap creation, and maintenance of products over their lifecycle
- Support product evaluation, selection, acquisition, and vendor relationship management
- Conduct financial planning to achieve product roadmap milestones and verify running expenses and invoices are in-line with proposed budget estimates
- Write user stories, process maps, and acceptance criteria
- Support documentation, release readiness, and operational handoff
- Coordinate with Plan & Build partners to ensure procurement, design, build, and deployment
Skills
- Four-year degree from an accredited university in Business Administration, Computer Science, or related field; OR equivalent combination of education and experience
- 0-3 years of experience in product, technology, or business roles
- Understanding of technology and necessary business acumen to act as the voice of the business
- Prior experience identifying complex business problems and analyzing alternative solutions
- Ability to integrate and balance priorities, work activities, and resources for the benefit of multiple key stakeholders
- Enterprise orientation to problem solving
- Basic understanding of product management tools, including MS Office
- Experience in estimating and managing budgets
- Basic Agile methodology knowledge
- Experience with CCaaS systems (NiCE CXone or similar)
- Experience with Telephony and Carrier Services (AT&T, BT, AVOXI or similar)
- Experience writing user stories, process maps, and acceptance criteria
- Familiarity with product lifecycle management
- Experience with Visio, project planning tools, and sketching software
- Understanding of QA, testing protocols, and methods
- Experience in hospitality, customer engagement, or related industries
- Bilingual (Spanish, French preferred)
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Coverage for medical
- Dental
- Vision
- Health care flexible spending account
- Dependent care flexible spending account
- Life insurance
- Disability insurance
- Accident insurance
- Adoption expense reimbursements
- Paid parental leave
- Educational assistance
- Paid sick leave
- 0.077 PTO balance for every hour worked
- Minimum of 9 holidays annually
Company Overview
Company H1B Sponsorship