Care Coordinator I

Novocure is a company dedicated to extending the lives of people living with cancer. As a Care Coordinator I, you will act as a dedicated contact for inbound calls from patients and caregivers, ensuring they feel valued and supported throughout their treatment journey.

Responsibilities

• Complete inbound and outbound phone calls
• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
• Works to ensure patients feel valued, secure and confident with starting and staying on treatment
• Comfortable offering and attending video calls with patients and caregivers
• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
• Operate under close direction of Care Center leadership
• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events

Skills

• Strong understanding of the patient forward mission
• Strong communication skills
• Complete inbound and outbound phone calls
• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
• Works to ensure patients feel valued, secure and confident with starting and staying on treatment
• Comfortable offering and attending video calls with patients and caregivers
• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
• Operate under close direction of Care Center leadership
• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events
• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security guidelines
• Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA)
• Solid working knowledge in the use of Excel, Word, and Outlook
• Ability to move equipment weighing up to 50 pounds
• Access to a quiet and private workspace with reliable internet and telecommunications infrastructure to support work
• Must be able to travel to Portsmouth, NH or other company locations for initial onboarding and training, and 1-2 times a year for additional training and/or team events
• 2-year college degree
• Patient-facing health care experience
• Basic knowledge of Medicare, managed care, third party payers and Medicaid
• Ability to speak and understand Spanish

Benefits

• May also be eligible for an annual bonus
• Restricted stock unit grant
• Full range of benefits

Company Overview