Information Technology Support Specialist

Dillon Consulting Limited is a proudly Canadian, employee-owned professional consulting firm specializing in various services. They are seeking an IT Support Specialist to provide technology support, configure hardware and software, and facilitate onboarding and offboarding processes, while ensuring a superior customer experience.

Responsibilities

• Participate as an integral part of our National Helpdesk team, offering information technology support across the organization
• Setup and configure computer hardware, software, mobile devices and peripherals, addressing both routine and complex technical issues
• Administration of user accounts and related activities
• Conduct onboarding and offboarding procedures for end users
• Provide technical support to resolve help requests from end users via telephone, email and chat in a professional and courteous manner
• Record, track and document the problem-solving process for helpdesk requests, including all actions taken to final resolution
• Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery
• Commit to self-development and ongoing learning and professional development
• Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Skills

• A three-year diploma in Computer Systems Technology or related program
• One (1) to three (3) years of relevant work experience in a professional technology setting
• Demonstrated experience in diagnosing and resolving complex technical issues related to hardware, software, and network systems
• Familiarity with ticketing systems for logging, tracking, and managing technical support requests
• Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
• Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
• Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
• Practical experience in working with Active Directory, group policies and two-factor authentication systems
• Certifications such as CompTIA A+, Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset
• Preference will be given to those with a passion for service excellence

Benefits

• Employee share purchase plan
• Comprehensive health benefits
• Generous retirement savings plan
• Student loan repayment assistance with matching employer contributions
• Flexible work hours and hybrid working options
• Learning and Development opportunities
• Employee and Family Assistance program
• Goodlife Fitness Corporate Membership
• Wellness Subsidy

Company Overview