Administrative Assistant - Hybrid

ISYS Solutions, Inc. is seeking an Administrative Assistant / Quality Review Specialist for their Brea office. The role involves timely review and processing of electronic reports and documentation, ensuring compliance with customer requirements, and maintaining professional correspondence with case managers and supervisors.

Responsibilities

• Timely review and processing of electronic reports/documentation within the "A" and "D" queues
• Attentive electronic review of report submissions in the 'A' queue which includes a review of case note entries and narrative fields within the reports utilizing the appropriate checklist
• Carefully collates report with related invoices, and then uploads invoices, reports, and enclosures into ISYS' database and sends the final product to the customer utilizing the appropriate checklist
• Courteously corresponds with ISYS case managers and supervisors by email and/or telephone to discuss reports and obtain any additional information that may be necessary to ensure the accuracy of any reports
• Proactively monitors general email account and addresses any inquiries or directs them to the appropriate party
• Ensuring clarity and compliance with customer requirements
• Completes all functions in a professional manner consistent with ISYS' Brand/Values and standards of quality and protocols

Skills

• Outstanding computer knowledge, skills, and experience
• Meticulous attention to detail while performing repetitive tasks
• Strong reading and writing with an excellent understanding of the English language, grammar, and punctuation
• Initiative to ask questions when uncertain or unclear
• Ability and willingness to maintain professional relationships with customers and colleagues

Benefits

• Tax-deferred retirement program
• Flexible schedule
• Medical, dental, and vision insurance
• Ancillary supplement health plans
• Long-term disability insurance
• Employee assistance program
• PTO (vacation) is accrued monthly

Company Overview