Claims Service Specialist - Springfield, MA - Hybrid
Arbella Insurance Group is committed to providing a supportive and inclusive work environment, and they are seeking a Claims Service Specialist. This role involves advocating for customers by handling claims, inspecting damages, determining coverage, and negotiating settlements with professionalism and accuracy.
Responsibilities
- Talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly
- Thoroughly check claim case facts, determining coverage, liability, and reserves, and accurately report on each settlement
- Navigate settlements with individuals, attorneys, and other insurance carriers with poise and professionalism
- Prepare and maintain well-written files and keep their teams up-to-date on current claims
Skills
- A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
- Highly effective time management skills
- Strong attention to detail, accuracy, fairness and impeccable organization
- A passion for helping others
- Some customer service work experience preferred
Benefits
- Company nurse, nutritional counseling, and mental health resources
- Tuition assistance programs
- Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
- A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
- Robust training, mentorship, and professional/personal development programs
- Flexible schedules
- Exceptional benefit and wellness programs
- Career development
Company Overview
Company H1B Sponsorship