[Remote] GEG Coordinator – Video Games Research Operations

Note: The job is a remote job and is open to candidates in USA. Interpret is a global media, entertainment, and technology insights agency seeking a GEG Coordinator to manage participant recruitment for ongoing projects. The role involves identifying qualified candidates, coordinating logistics, and ensuring the right research participants are available for qualitative research in the video games sector.

Responsibilities

• Recruit qualified participants for Interpret’s qualitative research, using our industry-leading Good Gamer Group panel
• Understand and execute on the unique qualifications for each study, paying close attention to quotas, subquotas, nuance between groups, etc. to ensure the participants match the needs of the research
• “Code” screener surveys with user-friendly software Alchemer (formerly SurveyGizmo)
• Learn basic CRM functionality and use email/SMS marketing to generate screener survey responses
• Track project progress in Microsoft Excel, using simple data manipulation / formulas to display research participants’ responses in a “grid” format
• Fully vet recruits via phone and/or video response to ensure all participants meet the qualifications stated in the screener survey
• Coordinate with and confirm dates and times of participation with recruits, sending emails and making reminder calls as needed to ensure strong attendance
• For hybrid employees, occasionally travel to do check-ins and light IT work at our Interpret playtesting labs or our clients’ facilities

Skills

• Good phone etiquette
• Personal organization
• Tech savviness, including working knowledge of Microsoft Excel
• Self-motivation to complete tasks on strict deadlines
• Strong attention to detail and the ability to work under tight deadlines
• Strong phone and customer service skills - engaging with a diverse audience who share a common interest in video games
• Team player, ready to work with a dedicated and fast-moving remote team
• Strong organizational and project management skills
• Self-starter with the ability to work under minimal supervision (takes initiative and looks for process efficiencies whenever possible)
• Strong verbal and written communication skills
• Familiarity with Microsoft Word, Excel, Outlook
• Willingness to learn new software as part of the job
• General knowledge of gaming and the biggest game franchises
• Industry knowledge and gaming passion

Benefits

• Tiered performance bonus
• Health/dental/vision
• 401(k) with employer matching
• Generous paid time off each calendar year
• Physical & mental wellness program
• Paid parental/family leave
• Continuing education scholarship program

Company Overview

Company H1B Sponsorship