Full-Time Intake Coordinator
Stouffer Law is a Berkeley-based immigration law office specializing in various immigration processes. They are seeking an Intake Coordinator to manage client interactions, ensuring effective communication and support during the intake process.
Responsibilities
- Own the intake process and recognize the element of sales it entails
- Answer phone calls, respond to emails, and manage appointments for fellow team members
- Occasionally take payments when the billing clerk is unavailable
- Effectively respond to questions
- Have periodic meetings with operations to review reports pulled from the lead management software to analyze trends and make recommendations for marketing targets and general improvements
- Assist the team with ongoing projects such as building and perfecting policies and procedures, and designing informational handouts for clients and the team
Skills
- Fluent in both written and spoken Spanish
- Strong oral and written communication skills in both languages
- Empathetic and loves interacting with people from all backgrounds
- Ability to communicate effectively and with warmth with clients, potential clients, team members, and/or anyone who contacts our office
- Owns the intake process and recognizes the element of sales it entails
- Ability to establish an authentic connection with potential clients
- Experience with managing appointments and responding to inquiries
- Ability to analyze trends and make recommendations for marketing targets and general improvements
- Willingness to assist the team with ongoing projects such as building and perfecting policies and procedures
- Ability to design informational handouts for clients and the team
Company Overview