Deskside Technician
WBM Technologies is a company passionate about technology and committed to community engagement. They are seeking a Deskside Technician to provide onsite and remote support to clients, focusing on resolving incidents and service requests in a dynamic environment.
Responsibilities
- Collects, comprehends, and applies knowledge gathered from experience
- Identifies and resolves problems in a timely manner
- Proven ability to manage difficult and/or emotional customer service situations
- Speaks and writes in clear and persuasive language in positive or negative situations
- Desire to help build, and be part of, a close-knit team
- Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
- Prioritizes and plans work activities efficiently
- Takes pride in being at work and ready for work on time and arriving at customer sites on time
- Follows instructions and procedures and responds to management direction positively
Skills
- Analytical – Collects, comprehends, and applies knowledge gathered from experience
- Problem Solving – Identifies and resolves problems in a timely manner
- Customer Service – Proven ability to manage difficult and/or emotional customer service situations
- Communication – Speaks and writes in clear and persuasive language in positive or negative situations
- Teamwork – Desire to help build, and be part of, a close-knit team
- Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
- Time Management – Prioritizes and plans work activities efficiently
- Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
- Dependability – Follows instructions and procedures and responds to management direction positively
- Ability Write in both French and English
- High School diploma or equivalent
- CompTIA A+ or equivalent experience
- 1-2 years of previous Deskside experience
- Good communication, time management and mathematical skills
- Dependable and reliable
- Attention to detail and documentation – you take pride in your work
- Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
- Clean criminal record and driving abstract
Benefits
- Medical, dental, and disability coverage
- Attractive group RRSP
Company Overview