Field Service Engineer - Raleigh / Fayetteville, NC
Beckman Coulter Diagnostics is a global leader in clinical diagnostics dedicated to improving patient health. The Field Service Engineer is responsible for troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment, ensuring excellent service to customers and maintaining accurate service records.
Responsibilities
- Under minimal direction, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Communicate with various levels of internal and external customers, recognizing and addressing their unique needs
- Foster collaboration by assisting with the training of newer Field Service Engineers
Skills
- Associate degree preferred (technical, biomedical, instrumentation, electrical engineering or related field) or equivalent military experience
- 1 year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Ability to work independently with minimal supervision and manage service schedules, priorities, and travel efficiently
- Hold a current valid driver's license and good driving record over the last three
- Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight)
- Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.)
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time
- 3+ years' experience of advanced trouble shooting
- Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
Company Overview
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