IT Solutions Associate
The University of Notre Dame is a leading American research university that emphasizes innovation and ethical leadership. They are seeking an IT Solutions Associate to serve as a technical partner to the Alumni Association, focusing on deploying and supporting technology solutions to enhance operational efficiency.
Responsibilities
- Serve as the primary point of contact for technical needs, assisting with the implementation of new services and ensuring that existing systems operate at peak performance to support NDAA staff and constituents
- Using Voice of Customer (VOC) techniques such as interviews, surveys, and observation, elicit and document business requirements
- Create business process maps and business cases that bridge the gap between departmental needs and technical execution
- Help lead the 'people side of change,' ensuring that new technology is adopted effectively through clear communication and support
- Participate in NDAA hallmark events, including Reunion, Football Fridays, and Board meetings, to gain a firsthand understanding of the community you support
- Leverage data to identify trends, troubleshoot issues, and propose specialized technical solutions to improve the department's operational efficiency
Skills
- Bachelor's degree in Information Technology, Computer Science, or a related field
- A solid foundation of technical knowledge and a demonstrated willingness to learn new systems and methodologies including: Mac and Windows operating systems, Google's G-suite applications
- The ability to diagnose and resolve minor network or infrastructure-related issues
- Working knowledge of audiovisual solutions for conference rooms
- Strong customer service orientation and the ability to communicate technical concepts to non-technical stakeholders both orally and in writing
- Experience or coursework related to data analysis and business process mapping
- Ability to research problems, gather facts from various sources, and propose specialized technical solutions
- Experience in technology consulting, requirements gathering, and documenting business process flows
- Experience with ServiceNow software, including ticketing, knowledge base, and dashboards
- MECM and JAMF for centrally managed image deployment
- Familiarity with project management methodologies and tools
- Experience with Change Management (Prosci or similar frameworks)
- Proficiency in requirements elicitation and documentation
- Previous experience working within a university or complex non-profit environment
Company Overview
Company H1B Sponsorship