Office Specialist II - Customer Service
The State of Utah is hiring an Office Specialist II for their Driver License Customer Service team. This role involves providing customer service in a call center environment, assisting the public with inquiries, and ensuring quality service delivery.
Responsibilities
- Provide customer service in a call center environment by responding to inbound phone calls
- Interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public
- Assist with questions which will range from very basic to very complex, including information about products and services the division provides
- Have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures
- Handle customer complaints and offer suitable solutions
- Provide the public and others with information and assistance to complete forms and applications
Skills
- Customer service
- Handling confidential and sensitive information
- Speaking clearly, concisely and effectively
- Listening to, and understanding, information and ideas as presented verbally
- Finding and gathering information or data
- Multi-tasking while maintaining a high level of accuracy
- Assisting people in a manner which shows sensitivity, tact, and professionalism
Benefits
- Affordable premiums for health, dental, vision benefits that begin on your first day of employment.
- Employees enjoy 11 paid holidays while also accruing sick and annual (vacation) leave.
- Job Stability: Enjoy the security and reliability of employment within a well-established organization.
- Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
- Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
- Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.
Company Overview