Special Loans Analyst I
Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. The Special Loans Analyst I is responsible for conducting assessments of unique loan cases and managing special loan accounts, ensuring compliance with regulatory requirements.
Responsibilities
- Conducting comprehensive assessments of unique loan cases, identifying potential risks and implementing solutions in collaboration with cross-functional teams
- Assisting in managing special loan accounts, including those in default, modification or unique situations requiring special handling
- Reviewing loan documentation, assessing account status and performing detailed analysis to support decision-making processes
- Collaborating closely with other departments to ensure effective resolution of special loan cases, while maintaining compliance with regulatory requirements and company policies
Skills
- High school diploma or GED Required
- 1+ years' experience servicing adjustable rates, modifications, simple interest or similar background
- 1+ years' experience in the mortgage servicing industry
- Strong verbal and written communication skills
- Strong interpersonal skills
- Demonstrated analytical skills and problem-solving abilities
- Good judgment with the ability to evaluate and make decisions
- Strong time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation with strong execution skills and results orientation
- Ability to prioritize numerous tasks and manage shifting priorities
- High level of attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Collaborative; ability to work effectively with others
- Associate or Bachelor's degree
- 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products
- 1+ years' experience working in a fast-paced work environment
- Knowledge of MSP ARM Workstation controls
Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Company Overview