[Remote] Client Services Admin
Note: The job is a remote job and is open to candidates in USA. Dynatron Software, Inc. is transforming the automotive service industry with intelligent SaaS solutions. The Client Services Admin provides administrative support to the FileSmart team, collaborating with dealer clients and ensuring the success of the warranty reimbursement filing process.
Responsibilities
- Effectively communicate regularly with internal and external contacts via phone and email
- Digitally obtain invoices from Dealership Management Systems via secure remote screenshare or filesharing
- Review invoice data sets to ensure validity, and utilize PDF editing tools to prepare the data sets
- Utilize proprietary software to identify patterns in dealer’s warranty data
- Review daily/weekly reports and provide updates to management as necessary
- Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc
- Ensure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelines
- Other duties and special projects assigned or approved by management
Skills
- 1+ years of automotive experience or office experience
- Demonstrates enthusiasm and persistence in communicating with clients and team members
- Ability to maintain focus while performing repetitive, computer-based tasks
- Must be able to work independently, execute defined processes, and be well organized
- Must be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environment
- Strong knowledge of Google Workspace and Microsoft Office
- Ability to learn new software applications and be comfortable working on diverse types of computer programs
Benefits
- Comprehensive health, vision, and dental insurance
- Employer-paid disability and life insurance
- 401(k) with competitive company match
- Flexible vacation policy and 9 paid holidays
- Remote-first culture
Company Overview